Our goal is to introduce locals and visitors to the ultimate, off-the-beaten-path food and cultural experiences.
We provide these experiences with a dedication to the highest quality of customer satisfaction delivered with a sense of warmth, and thoughtfulness. We understand that situations can arise where you will need our support and personal touch. And we are always happy to help. Our response to your needs will always be fair and quick.
HELP & SUPPORT
GENERAL TICKET
POLICIES
First and foremost, we’re human too! We understand that mistakes, illnesses and…
BOOKING MISTAKES
AND MISSED TOURS
The Food Tour TICKETS you purchased ARE ONLY VALID FOR THE EXACT DATE …
INCLEMENT
WEATHER
Our Food Tours TAKE PLACE RAIN OR SHINE. In the rare situation where we …
FOOD
ALLERGIES
We do our best to accom-modate EVERYONE, but YOUR safety is also our top priority.
STILL NEED
HELP?
We’d love to hear from you! Call us or fill out the form below. No message goes unanswered.
New FNYT Ticket Policies
First and foremost, we’re human too!
We understand that mistakes, illnesses and emergencies happen and those things can all get in the way of attending and arriving on time for a food tour. And our response is always… human, and fair. So please email [email protected] or call us at (917) 408-9539 (7 days/9:30am-2pm) as soon as you become aware of them.
At the same time, we do encourage you to be thoughtful about requesting a last minute change and to save that privilege only for unique situations (listed below) since your spots on the tour are being held for you (it’s always very difficult for us to resell your tickets with limited time). Additionally, as part of our company philosophy, we always aim to keep a good balance between pleasing you (our customer) and being fair to our hard working tour guides who also have babies and doggies to feed and whose salary depends on advance ticket purchases. We’re sure you understand the balance we try to maintain in keeping everyone super satisfied. Please see details below.
With Trip Protection: contact us 24hrs before your tour
If you add Trip Protection to your booking and contact us at least 24 hours before the start time of your tour, we can reschedule your tickets, convert your tickets into a gift card, or provide a full refund (less the cost of trip protection and processing fees).
Trip Protection allows you peace of mind: it gives you the option to cancel or reschedule your tour for any reason at least 24 hours prior to the tour start. You will be reimbursed for the full amount of each ticket, less the cost of trip protection ($5.00 per ticket) and processing fees. Please contact us as soon as possible at [email protected] for cancelations.
Without Trip Protection: contact us 48hrs before your tour
If you do not add Trip Protection to your booking and contact us at least 48 hours before the start time of your tour, we are able to reschedule your booking or convert your tickets into a transferrable gift card that never expires.
If you have a medical emergency, or your travel plans change due to unforeseen circumstances, please contact us as soon as possible at [email protected] or call our office at 917-408-9539 (7 days, 9:30am – 2:00pm). We will work with you to make your time with us as stress-free as possible.
Please understand that we order food ahead of time for a seamless food tour experience, which sets us apart from the rest. This is why we ask at least 48 hours’ notice for any changes to your booking.
Your Food Tour Tickets CAN BE RESCHEDULED within reason. Please contact us at [email protected] at least 48+ hours before your scheduled tour if you need to reschedule your food tour tickets.
All of our Food Tours TAKE PLACE RAIN OR SHINE.
In the rare situation where we are forced to cancel the tour due to inclement/unsafe weather based on recommendations from the Mayor of NYC, ticket-holders can reschedule to another day (subject to availability), receive a gift card (that never expires) or can receive a full refund. Please contact us as soon as possible at [email protected] if you anticipate inclement weather.
The Food Tour TICKETS you purchased ARE ONLY VALID FOR THE EXACT DATE AND TIME SELECTED. Once purchased, tickets may not be used for any other date or time. If you made a mistake when purchasing your tickets, please email [email protected] or call us at (917) 408-9539 (7 days/9:30am-2pm) in advance of your tour date so we can reschedule you to the correct date. During the purchase process, please review all booking details carefully to ensure all information is correct.
Reschedule your tickets to another day (based on your availability and tour availability)
Convert your tickets into a gift certificate (that never expires)
Issue you a full refund (depending on your unique scenario and situation).
Please be aware that our tours operate in a very unique and special way to ensure that they are always fantastic. That means that we order and pay for all food tastings in advance of the tour so that the tour feels seamless to you as a guest. Additionally, we always pay our tour guides their full salaries and pay for all tour supplies based on expected/scheduled turnout on any given day. That is often determined anywhere from 24 to 72 hours before the tour begins. Therefore, depending on the situation, we cannot always issue you a refund once a tour has started – and for that, we are sincerely sorry. For each situation we will listen with open ears, minds and hearts and make a determination based on all the information.
Customer Concerns & Support
Phone: (917) 408-9539 (7 days/9:30am-2pm)
Email: [email protected]
Please visit our Private Tours page for the latest information.
We encourage you to purchase tickets right here, on our website.
If you prefer to speak to a human, please call our ticketing center, listed below.
FareHarbor:
(332) 236-9635
Open 24 hours / 7 days
CONTACT US