With Trip Protection: contact us 24hrs before your tour
If you add Trip Protection to your booking and contact us at least 24 hours before the start time of your tour, we can reschedule your tickets, convert your tickets into a gift card, or provide a full refund (less the cost of trip protection and processing fees).
Trip Protection allows you peace of mind: it gives you the option to cancel or reschedule your tour for any reason at least 24 hours prior to the tour start. You will be reimbursed for the full amount of each ticket, less the cost of trip protection ($5.00 per ticket) and processing fees. Please contact us as soon as possible at [email protected] for cancelations.
Without Trip Protection: contact us 48hrs before your tour
If you do not add Trip Protection to your booking and contact us at least 48 hours before the start time of your tour, we are able to reschedule your booking or convert your tickets into a transferrable gift card that never expires.
If you have a medical emergency, or your travel plans change due to unforeseen circumstances, please contact us as soon as possible at [email protected] or call our office at 917-408-9539 (7 days, 9:30am – 2:00pm). We will work with you to make your time with us as stress-free as possible.
Please understand that we order food ahead of time for a seamless food tour experience, which sets us apart from the rest. This is why we ask at least 48 hours’ notice for any changes to your booking.
